Return policy
Terms and conditions
ONLINE SHOP
CONSUMERS
DOMMAGED ITEMS
If your order arrived damaged due to transportation, please contact us immediately at 1-800-361-9070 # 0 and provide us with the details of the product and its defect. We will try to find the best solution for you.
DID YOU EXPECT SOMETHING ELSE?
All purchases made online may be returned for refund by mail, customer is responsible for return shipping fees. Before returning please contact our Customer Service to get a RMA (return merchandise authorization) number.
You can also return the item directly to our store located at 7 rue St-Joseph, St-Constant QC, J5A 0B6. The goods must be unused and in the same condition as you received them in original packaging. This policy is applicable within 15 days from delivery date. All sales are final.
Once the merchandise is inspected, the refund will be issued according to the payment method used. The refund amount will reflect the purchase price and applicable taxes of the returned merchandise only, the shipping charges shown on your invoice are non refundable.
RETURN PROCEDURE BY MAIL
- Step 1: Pack the item(s) carefully in its original packaging.
- Step 2: Enclose a copy of the invoice that accompanied order with the reason for the return
- Step 3: Print a Canada Post Return Label
- Step 4: Return the parcel to: 7 rue St-joseph, Saint-Constant J5A 0B6
TERMS AND CONDITIONS OF SALES
COMMERCIAL & RELIGIOUS CUSTUMERS
TERMS OF PAYMENT
1% -NET 10 DAYS, NET 30 days from invoice date. Additionnal 2% annual charge on overdue payments.
To be eligible for payment term, credit application must be filled in full
For all new customers, first order must be prepaid.
PAYMENT ACCEPTED
- Wire transfer
- Check
- Credit Card Visa or MasterCard (N.B. 2% additional fees will be charge per transaction)
MINIMUM ORDER
Tradition MB may at any time increase or decrease any quantity ordered if the latter does not correspond to the minimum quantity indicated on the price list or to a multiple thereof. Handling charges of 15,00$ will apply to all orders under 100,00$.
DELIVERY TIME
Orders are processed between 24 to 48 hours of reception by our customer service department, Please allow us 5 to 10 working days to ship
DELIVERY CHARGES
QUEBEC, ONTARIO, MARITIMES:
- Retail stores: Montreal and Toronto area: for orders of 500.00$ and up no charge
- Outside Montreal and Toronto area: for orders of 1000.00$ and up no charge
- Distant regions ; exceptions may apply for orders of 1000$ and over -50% Tradition MB -50% customer.
WEST AND NEWFOUNDLAND:
- Retail stores: for orders of 1000,00$ and over-50% Tradition MB -50% customer
- Wholesalers: for orders of 1 200,00$ NET and over-50% Tradition MB -50% customer
*All orders lower than the above mentioned amounts will be shipped prepaid and freight charges will be added to the customer’s invoice. The choice of carrier is left to the party paying the freight charges.
DAMAGED GOODS
Tradition MB is not responsible for damages due to the carrier. The merchandise is in good condition and well packed when picked up by the carrier. It is the customer’s responsibility to report to the carrier at the time of delivery and note on the bill of lading any damage or abnormality he can observe. In case of damage, the customer remains responsible for the full payment of the invoice. Tradition MB’s customer service department can provide the customer with assistance in dealing with the carrier.
GOODS RETURNS
Returns are accepted only for defects or errors for which we are responsible. Notifying defects or errors must be made within 5 days from receipt of goods. A RMA ( return merchandise authorization) number and label must be obtained from our customer service department (1-800-361-9070).
Without authorization, the merchandise will be refused and returned to the sender at his expense.
When customer is responsible for the error, Tradition MB reserves the right to accept or not the return. Customer is responsible for all return fees. 15% re-stocking charges will be applid and deducted from the credit note.
Prices subject to change without notice.