{"id":4666,"date":"2021-08-13T22:45:54","date_gmt":"2021-08-14T03:45:54","guid":{"rendered":"https:\/\/www.chandellestraditioncandles.com\/return-policy\/"},"modified":"2021-09-03T21:13:59","modified_gmt":"2021-09-04T02:13:59","slug":"return-policy","status":"publish","type":"page","link":"https:\/\/www.chandellestraditioncandles.com\/en\/return-policy\/","title":{"rendered":"Return policy"},"content":{"rendered":"\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-km1na944-c532286b9201b1aee90c9733ba3106c8\">\n.avia-section.av-km1na944-c532286b9201b1aee90c9733ba3106c8 .av-parallax .av-parallax-inner{\nbackground-repeat:no-repeat;\nbackground-image:url(https:\/\/www.chandellestraditioncandles.com\/wp-content\/uploads\/2021\/09\/Slide-bleue-retour.jpg);\nbackground-position:50% 50%;\nbackground-attachment:scroll;\n}\n<\/style>\n<div id='av_section_1'  class='avia-section av-km1na944-c532286b9201b1aee90c9733ba3106c8 main_color avia-section-default avia-no-border-styling  avia-builder-el-0  el_before_av_section  avia-builder-el-first  avia-full-stretch av-parallax-section avia-bg-style-parallax av-minimum-height av-minimum-height-75 av-height-75  container_wrap fullsize'  data-section-bg-repeat='stretch' data-av_minimum_height_pc='75' data-av_min_height_opt='75'><div class='av-parallax' data-avia-parallax-ratio='0.3' ><div class='av-parallax-inner main_color avia-full-stretch'><\/div><\/div><div class='container av-section-cont-open' ><main  role=\"main\" itemprop=\"mainContentOfPage\"  class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-4666'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-py70-fc1fa8aa2f68d2f29ac10b989f7206cb\">\n.flex_column.av-py70-fc1fa8aa2f68d2f29ac10b989f7206cb{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-py70-fc1fa8aa2f68d2f29ac10b989f7206cb av_one_full  avia-builder-el-1  avia-builder-el-no-sibling  first flex_column_div av-zero-column-padding  '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-km1n9g5q-5348ceb839071933114b00adcf2d4310\">\n#top .av_textblock_section.av-km1n9g5q-5348ceb839071933114b00adcf2d4310 .avia_textblock{\ncolor:#ffffff;\n}\n<\/style>\n<section  class='av_textblock_section av-km1n9g5q-5348ceb839071933114b00adcf2d4310 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock av_inherit_color'  itemprop=\"text\" ><h2 style=\"text-align: center;\">Return policy<\/h2>\n<p style=\"text-align: center;\">Terms and conditions<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\" wp-image-4435 aligncenter\" src=\"https:\/\/www.chandellestraditioncandles.com\/wp-content\/uploads\/2021\/03\/Canada-300x296.png\" alt=\"\" width=\"153\" height=\"151\" srcset=\"https:\/\/www.chandellestraditioncandles.com\/wp-content\/uploads\/2021\/03\/Canada-300x296.png 300w, https:\/\/www.chandellestraditioncandles.com\/wp-content\/uploads\/2021\/03\/Canada-100x100.png 100w, https:\/\/www.chandellestraditioncandles.com\/wp-content\/uploads\/2021\/03\/Canada-80x80.png 80w, https:\/\/www.chandellestraditioncandles.com\/wp-content\/uploads\/2021\/03\/Canada-36x36.png 36w, https:\/\/www.chandellestraditioncandles.com\/wp-content\/uploads\/2021\/03\/Canada.png 302w\" sizes=\"auto, (max-width: 153px) 100vw, 153px\" \/><\/p>\n<\/div><\/section><br \/>\n<div  class='avia-buttonrow-wrap av-kr2l31dq-1d77b5f55b5ef0fb692e4b65c9c35a6d avia-buttonrow-center  avia-builder-el-3  el_after_av_textblock  avia-builder-el-last '>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-3snxj1-dc69be4f22454fe6853e91b6b886b89f\">\n#top #wrap_all .avia-button.av-3snxj1-dc69be4f22454fe6853e91b6b886b89f{\nmargin-bottom:5px;\nmargin-right:3px;\nmargin-left:3px;\n}\n<\/style>\n<a href='#consumers'  class='avia-button av-3snxj1-dc69be4f22454fe6853e91b6b886b89f avia-icon_select-no avia-size-small av-icon-on-hover avia-color-theme-color'   aria-label=\"CONSUMERS\"><span class='avia_iconbox_title' >CONSUMERS<\/span><\/a>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-2xu3tp-5886f0234f54add0726e1a0b9c32874e\">\n#top #wrap_all .avia-button.av-2xu3tp-5886f0234f54add0726e1a0b9c32874e{\nmargin-bottom:5px;\nmargin-right:3px;\nmargin-left:3px;\n}\n<\/style>\n<a href='#commercial-religious'  class='avia-button av-2xu3tp-5886f0234f54add0726e1a0b9c32874e avia-icon_select-no avia-size-small av-icon-on-hover avia-color-theme-color'   aria-label=\"COMMERCIAL AND RELIGIOUS CUSTUMERS\"><span class='avia_iconbox_title' >COMMERCIAL AND RELIGIOUS CUSTUMERS<\/span><\/a>\n<\/div><\/p><\/div>\n\n<\/div><\/div><\/main><!-- close content main element --><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-kr2kuc2w-84ff2d2db80c25865bb77bab03f25b20\">\n.avia-section.av-kr2kuc2w-84ff2d2db80c25865bb77bab03f25b20{\nbackground-color:#f79226;\nbackground-image:unset;\n}\n<\/style>\n<div id='consumers'  class='avia-section av-kr2kuc2w-84ff2d2db80c25865bb77bab03f25b20 main_color avia-section-default avia-no-border-styling  avia-builder-el-4  el_after_av_section  el_before_av_section  avia-bg-style-scroll av-minimum-height av-minimum-height-25 av-height-25  container_wrap fullsize'   data-av_minimum_height_pc='25' data-av_min_height_opt='25'><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-4666'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-kr2ccc4u-585a6dc17eb3a11916dfaddf3383982a\">\n#top .av_textblock_section.av-kr2ccc4u-585a6dc17eb3a11916dfaddf3383982a .avia_textblock{\ncolor:#ffffff;\n}\n<\/style>\n<section  class='av_textblock_section av-kr2ccc4u-585a6dc17eb3a11916dfaddf3383982a '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock av_inherit_color'  itemprop=\"text\" ><h2 style=\"text-align: center;\">ONLINE SHOP<br \/>\nCONSUMERS<\/h2>\n<\/div><\/section>\n\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='av_section_3'  class='avia-section av-3negjh-1688dce15d81c526a14dcf2eac279572 main_color avia-section-default avia-no-border-styling  avia-builder-el-6  el_after_av_section  el_before_av_section  avia-bg-style-scroll container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-4666'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-1z26dp-1a422ef4bb03a8f92df8b1ecdbb474fb\">\n.flex_column.av-1z26dp-1a422ef4bb03a8f92df8b1ecdbb474fb{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-1z26dp-1a422ef4bb03a8f92df8b1ecdbb474fb av_two_third  avia-builder-el-7  el_before_av_one_third  avia-builder-el-first  first flex_column_div av-zero-column-padding  '     ><section  class='av_textblock_section av-kr2ccc4u-e5d58cbb44ad47d6509551c58c09b610 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><strong>DOMMAGED ITEMS<\/strong><\/p>\n<p>If your order arrived damaged due to transportation, please contact us immediately at 1-800-361-9070 # 0 and provide us with the details of the product and its defect. We will try to find the best solution for you.<\/p>\n<p><strong>DID YOU EXPECT SOMETHING ELSE?<\/strong><\/p>\n<p>All purchases made online may be returned for refund by mail, customer is responsible for return shipping fees. Before returning please contact our Customer Service to get a RMA (return merchandise authorization) number.<\/p>\n<p>You can also return the item directly to our store located at 7 rue St-Joseph, St-Constant QC, J5A 0B6. The goods must be unused and in the same condition as you received them in original packaging. This policy is applicable within 15 days from delivery date. <strong>All sales are final.<\/strong><\/p>\n<p>Once the merchandise is inspected, the refund will be issued according to the payment method used. The refund amount will reflect the purchase price and applicable taxes of the returned merchandise only, the shipping charges shown on your invoice are non refundable.<\/p>\n<p><strong>RETURN PROCEDURE BY MAIL<\/strong><\/p>\n<ul>\n<li>Step 1: Pack the item(s) carefully in its original packaging.<\/li>\n<li>Step 2: Enclose a copy of the invoice that accompanied order with the reason for the return<\/li>\n<li>Step 3: Print a Canada Post Return Label<\/li>\n<li>Step 4: Return the parcel to: 7 rue St-joseph, Saint-Constant J5A 0B6<\/li>\n<\/ul>\n<\/div><\/section><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-2ay7bx-f5d39944432976ae9e2fb48e686bfb16\">\n.flex_column.av-2ay7bx-f5d39944432976ae9e2fb48e686bfb16{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-2ay7bx-f5d39944432976ae9e2fb48e686bfb16 av_one_third  avia-builder-el-9  el_after_av_two_third  avia-builder-el-last  flex_column_div av-zero-column-padding  '     ><\/div>\n\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-kr2kuc2w-b69ea660cd7a79c54fe5644d31168057\">\n.avia-section.av-kr2kuc2w-b69ea660cd7a79c54fe5644d31168057{\nbackground-color:#f79226;\nbackground-image:unset;\n}\n<\/style>\n<div id='commercial-religious'  class='avia-section av-kr2kuc2w-b69ea660cd7a79c54fe5644d31168057 main_color avia-section-default avia-no-border-styling  avia-builder-el-10  el_after_av_section  el_before_av_section  avia-bg-style-scroll av-minimum-height av-minimum-height-25 av-height-25  container_wrap fullsize'   data-av_minimum_height_pc='25' data-av_min_height_opt='25'><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-4666'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-kr2ccc4u-585a6dc17eb3a11916dfaddf3383982a\">\n#top .av_textblock_section.av-kr2ccc4u-585a6dc17eb3a11916dfaddf3383982a .avia_textblock{\ncolor:#ffffff;\n}\n<\/style>\n<section  class='av_textblock_section av-kr2ccc4u-585a6dc17eb3a11916dfaddf3383982a '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock av_inherit_color'  itemprop=\"text\" ><h2 style=\"text-align: center;\">TERMS AND CONDITIONS OF SALES<br \/>\nCOMMERCIAL &amp; RELIGIOUS CUSTUMERS<\/h2>\n<\/div><\/section>\n\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='av_section_5'  class='avia-section av-3negjh-1688dce15d81c526a14dcf2eac279572 main_color avia-section-default avia-no-border-styling  avia-builder-el-12  el_after_av_section  avia-builder-el-last  avia-bg-style-scroll container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-4666'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-1z26dp-1a422ef4bb03a8f92df8b1ecdbb474fb\">\n.flex_column.av-1z26dp-1a422ef4bb03a8f92df8b1ecdbb474fb{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-1z26dp-1a422ef4bb03a8f92df8b1ecdbb474fb av_two_third  avia-builder-el-13  el_before_av_one_third  avia-builder-el-first  first flex_column_div av-zero-column-padding  '     ><section  class='av_textblock_section av-kr2ccc4u-e5d58cbb44ad47d6509551c58c09b610 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><strong>TERMS OF PAYMENT<\/strong><\/p>\n<p>1% -NET 10 DAYS, NET 30 days from invoice date. Additionnal 2% annual charge on overdue payments.<\/p>\n<p>To be eligible for payment term, credit application must be filled in full<\/p>\n<p>For all new customers, first order must be prepaid.<\/p>\n<p><strong>PAYMENT ACCEPTED<\/strong><\/p>\n<ul>\n<li>Wire transfer<\/li>\n<li>Check<\/li>\n<li>Credit Card Visa or MasterCard (N.B. 2% additional fees will be charge per transaction)<\/li>\n<\/ul>\n<p><strong>MINIMUM ORDER<\/strong><\/p>\n<p>Tradition MB may at any time increase or decrease any quantity ordered if the latter does not correspond to the minimum quantity indicated on the price list or to a multiple thereof. Handling charges of 15,00$ will apply to all orders under 100,00$.<\/p>\n<p><strong>DELIVERY TIME<\/strong><\/p>\n<p>Orders are processed between 24 to 48 hours of reception by our customer service department, Please allow us 5 to 10 working days to ship<\/p>\n<p><strong>DELIVERY CHARGES<\/strong><\/p>\n<p>QUEBEC, ONTARIO, MARITIMES:<\/p>\n<ul>\n<li>Retail stores: Montreal and Toronto area: for orders of 500.00$ and up no charge<\/li>\n<li>Outside Montreal and Toronto area: for orders of 1000.00$ and up no charge<\/li>\n<li>Distant regions ; exceptions may apply for orders of 1000$ and over -50% Tradition MB -50% customer.<\/li>\n<\/ul>\n<p>WEST AND NEWFOUNDLAND:<\/p>\n<ul>\n<li>Retail stores: for orders of 1000,00$ and over-50% Tradition MB -50% customer<\/li>\n<li>Wholesalers: for orders of 1 200,00$ NET and over-50% Tradition MB -50% customer<\/li>\n<\/ul>\n<p>*<em>All orders lower than the above mentioned amounts will be shipped prepaid and freight charges will be added to the customer&#8217;s invoice. The choice of carrier is left to the party paying the freight charges.<\/em><\/p>\n<p><strong>DAMAGED GOODS<\/strong><\/p>\n<p>Tradition MB is not responsible for damages due to the carrier. The merchandise is in good condition and well packed when picked up by the carrier. It is the customer&#8217;s responsibility to report to the carrier at the time of delivery and note on the bill of lading any damage or abnormality he can observe. In case of damage, the customer remains responsible for the full payment of the invoice. Tradition MB&#8217;s customer service department can provide the customer with assistance in dealing with the carrier.<\/p>\n<p><strong>GOODS RETURNS<\/strong><\/p>\n<p>Returns are accepted only for defects or errors for which we are responsible. Notifying defects or errors must be made within 5 days from receipt of goods. A RMA ( return merchandise authorization) number and label must be obtained from our customer service department (1-800-361-9070).<\/p>\n<p>Without authorization, the merchandise will be refused and returned to the sender at his expense.<\/p>\n<p>When customer is responsible for the error, Tradition MB reserves the right to accept or not the return. Customer is responsible for all return fees. 15% re-stocking charges will be applid and deducted from the credit note.<\/p>\n<p>Prices subject to change without notice.<\/p>\n<\/div><\/section><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-2ay7bx-f5d39944432976ae9e2fb48e686bfb16\">\n.flex_column.av-2ay7bx-f5d39944432976ae9e2fb48e686bfb16{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-2ay7bx-f5d39944432976ae9e2fb48e686bfb16 av_one_third  avia-builder-el-15  el_after_av_two_third  avia-builder-el-last  flex_column_div av-zero-column-padding  '     ><\/div>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-4666","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - 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